Last updated: August 2026
These Terms and Conditions apply to services provided by Teachertastic Ltd (“Teachertastic”, “we”, “us” or “our”).
By purchasing, booking or using any Teachertastic service, you agree to these Terms and Conditions. Where a student is under 18, the parent or legal guardian making the booking or payment is responsible for agreeing to these Terms and Conditions on the student’s behalf.
These Terms and Conditions should be read alongside the relevant service or programme information provided on the Teachertastic website and our Privacy Policy.
1. Definitions
“Customer” means the person purchasing or booking a Teachertastic service.
“Student” means the person receiving the tuition or educational service.
“Service” means any tuition, group session, masterclass, revision programme, resource or other educational service supplied by Teachertastic.
“Subscription” means a service paid for through recurring payments at the intervals stated at the time of purchase.
“Academic Year” means the academic year stated on the relevant programme page.
2. Services
Teachertastic provides online science tuition and educational services, including individual tuition, online group sessions, revision sessions, masterclasses and educational resources.
The specific content, timetable, price, duration and inclusions of each service will be stated on the relevant service or programme page at the time of booking.
Teachertastic will provide services with reasonable care and skill.
We may reasonably adapt the order or presentation of teaching content where necessary to reflect students’ needs, examination specifications, examination-board requirements or other educational considerations.
3. Group Programmes
Group programmes are delivered according to the published timetable.
Where a programme states that it covers the entire GCSE Combined Science course, this means that the programme is designed to cover all relevant topics within the specified course over the academic year.
The number of sessions stated on a programme page refers to the total number of scheduled sessions included within that programme. It does not mean that a student joining part-way through the academic year is entitled to the same number of sessions as a student who joined at the beginning of the programme.
Group tuition is not the same as one-to-one tuition. While we aim to support students appropriately, individualised teaching or unlimited individual assistance is not included unless specifically stated.
4. Subscription Services
Where a service is purchased as a monthly subscription, the customer agrees to recurring monthly payments at the advertised price.
The subscription:
- renews automatically each month;
- continues during the academic year unless cancelled;
- may be cancelled by the customer at any time;
- automatically ends at the end of the relevant academic year where this is stated on the programme page; and
- does not automatically continue through the summer holiday period unless expressly stated otherwise.
The monthly subscription price is for access to the programme and scheduled service and is not calculated on a per-session attendance basis.
5. Subscription Cancellation
Customers may cancel their subscription at any time.
Cancellation will prevent future subscription payments in accordance with the payment provider’s cancellation arrangements. Where cancellation takes effect at the end of the current billing period, access to the service will normally continue until the end of the period already paid for.
No cancellation fee will normally be charged.
Cancellation does not normally entitle the customer to a refund for a period that has already been paid for or for sessions that have already been made available.
Nothing in these Terms and Conditions limits any statutory cancellation or refund rights available to consumers.
To cancel your subscription, please click here.
6. Automatic End of Academic-Year Subscriptions
Where an academic-year programme states that the subscription automatically ends at the end of the academic year, no action is required from the customer to prevent payments continuing over the summer.
A new subscription may be required for the following academic year if the customer wishes the student to continue with the programme.
7. Prices and Payments
All prices will be clearly displayed before a customer purchases a service.
For subscription services, the customer will be shown the monthly price and informed that payments will recur automatically before completing the purchase.
Payments are processed through the payment provider specified at checkout, such as Stripe.
The customer is responsible for ensuring that their payment details are accurate and remain valid.
If a payment fails, the payment provider may make further attempts to collect the payment. Teachertastic may suspend access to the service while an outstanding payment remains unpaid.
Teachertastic does not normally have access to customers’ full payment-card details.
8. Price Changes
Teachertastic may change prices for future bookings, new customers or future academic years.
If the price of an existing subscription is to change, customers will be given appropriate notice and any applicable rights to cancel will be respected.
No price increase will retrospectively alter payments that have already been made.
9. Session Attendance
Customers are paying for access to the scheduled programme rather than purchasing individual sessions.
If a student does not attend a scheduled session, the session will normally still count as part of the programme and no individual replacement session or refund will be provided.
Where additional resources or recordings are expressly included as part of a programme, these will be supplied in accordance with the information given on the relevant programme page.
10. Changes to the Timetable
Teachertastic will make reasonable efforts to deliver sessions at the advertised times.
However, we may occasionally need to change, postpone or reschedule a session because of illness, technical problems, examination commitments, emergencies or other circumstances outside our reasonable control.
Where reasonably possible, customers will be given advance notice.
If a session is cancelled by Teachertastic and a reasonable alternative cannot be provided, any refund or credit due will be dealt with in accordance with applicable consumer law and the circumstances of the cancellation.
11. Free Sessions
Free sessions may be offered from time to time.
Free sessions may require registration and may be subject to capacity limits.
Teachertastic reserves the right to change, postpone or discontinue a free session where reasonably necessary.
Registration for or attendance at a free session does not create an entitlement to any paid service.
12. Student Behaviour
Students are expected to behave respectfully towards tutors and other students.
Students must not bully, harass, threaten or deliberately disrupt another student or tutor.
Students must not share session links or access details with anyone who is not enrolled on the relevant programme.
Teachertastic may remove a student from a session where their behaviour is seriously disruptive, abusive, threatening or otherwise inappropriate.
Repeated or serious misconduct may result in termination of access to the service.
Where access is terminated because of student or customer misconduct, any refund will be considered in accordance with applicable law and the circumstances of the case.
13. Safeguarding
Teachertastic takes safeguarding seriously.
Where a safeguarding concern arises, we may take reasonable steps to protect a student or another person, including contacting a parent or guardian or an appropriate authority where necessary.
Parents and guardians should inform Teachertastic of any relevant safeguarding information that may affect the safe delivery of tuition.
14. Intellectual Property
All Teachertastic teaching materials, worksheets, presentations, questions, resources, recordings and other original educational content remain the intellectual property of Teachertastic unless otherwise stated.
Materials are provided for the student’s personal educational use.
Customers and students must not reproduce, sell, redistribute, upload, publish or commercially exploit Teachertastic materials without prior written permission.
Students may make their own notes for their personal educational use.
15. Recording and Sharing of Sessions
Where Teachertastic records a session, the recording may be made available to enrolled students where this forms part of the relevant service.
Students and customers must not record, copy, reproduce or redistribute live sessions or recordings without prior permission.
Recordings will be handled in accordance with Teachertastic’s Privacy Policy and applicable data-protection law.
16. Examination Results
Teachertastic provides educational support and examination preparation but cannot guarantee a particular examination grade, result, university place or other academic outcome.
Results depend on factors including the student’s attendance, effort, independent study, prior knowledge, examination performance and decisions made by the relevant examination board.
17. Examination Boards and Specifications
Where a programme is advertised as suitable for particular examination boards, tiers or specifications, this will be stated on the relevant programme page.
Customers are responsible for ensuring that the information they provide about the student’s examination board and course is accurate.
Teachertastic may update teaching materials where examination specifications or examination-board requirements change.
18. Online Learning and Technical Requirements
Online tuition requires a suitable device, internet connection and access to the relevant online platform.
Teachertastic is not responsible for technical problems caused by the customer’s device, internet connection, software, home network or other equipment outside our reasonable control.
Where a technical problem is caused by Teachertastic or our chosen platform, we will take reasonable steps to resolve the issue and provide an appropriate alternative where reasonably possible.
19. Customer Responsibilities
Customers are responsible for:
- providing accurate contact and student information;
- ensuring payment details remain up to date;
- ensuring the student has access to a suitable device and internet connection;
- ensuring the student attends sessions punctually where possible;
- supervising younger students where appropriate; and
- ensuring that the student follows these Terms and Conditions.
20. Confidentiality
Teachertastic will handle customer and student information in accordance with our Privacy Policy and applicable data-protection legislation.
Customers and students should respect the privacy of other students participating in group sessions and must not share their personal information or contributions outside the session.
21. Privacy
Teachertastic collects and uses personal information in accordance with its Privacy Policy.
Personal information may be used to administer bookings and payments, provide tuition, communicate with customers, manage online sessions, maintain appropriate records and comply with legal and safeguarding obligations.
22. Cancellation or Termination by Teachertastic
Teachertastic may terminate or suspend a service where reasonably necessary, including where:
- payment remains unpaid;
- there has been serious or repeated inappropriate behaviour;
- a safeguarding concern makes continued provision inappropriate;
- the customer has provided materially false information; or
- continued provision of the service would be unlawful or impractical.
Where Teachertastic terminates a paid service for reasons unrelated to the customer’s actions, any refund due will be dealt with fairly and in accordance with applicable law.
23. Events Outside Our Reasonable Control
Teachertastic will not be responsible for delay or failure to provide a service where this results from circumstances outside our reasonable control.
Such circumstances may include serious illness, major technical failures, power or internet outages, natural disasters, government action, emergencies or other significant events.
We will take reasonable steps to minimise disruption and, where possible, provide an alternative arrangement.
24. Consumer Rights
Nothing in these Terms and Conditions is intended to exclude or restrict any rights or remedies that a consumer has under UK law.
Services supplied to consumers must be provided with reasonable care and skill and otherwise in accordance with applicable consumer legislation.
If any provision of these Terms and Conditions conflicts with a mandatory consumer right, that statutory right will take precedence.
25. Liability
Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Subject to this, Teachertastic will not be liable for losses that were not reasonably foreseeable when the contract was entered into or for losses arising from circumstances outside our reasonable control.
Nothing in these Terms and Conditions affects a consumer’s statutory rights.
26. Changes to These Terms and Conditions
Teachertastic may update these Terms and Conditions from time to time to reflect changes to our services, business practices or legal requirements.
The version applicable when a customer enters into a contract will normally apply to that contract, unless a change is required by law or is otherwise permitted to apply.
Where a material change affects an existing subscription, customers will be notified where appropriate.
27. Severability
If any provision of these Terms and Conditions is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary, without affecting the validity of the remaining provisions.
28. Entire Agreement
These Terms and Conditions, together with the relevant programme or service information and any other documents expressly incorporated into the contract, form the agreement between Teachertastic and the customer in relation to the relevant service.
Nothing in this clause excludes liability for fraud or prevents a consumer relying on rights that cannot legally be excluded.
29. Governing Law
These Terms and Conditions are governed by the law of England and Wales.
If you are a consumer, you will also have the benefit of any mandatory protections provided by the law applicable to you.
30. Contact
If you have any questions about these Terms and Conditions, a subscription, cancellation or any Teachertastic service, please contact Teachertastic using the contact details provided on the Teachertastic website.